5 Usability features of an engaging Employee Experience Platform (EXP)

The anatomy of an employee experience platform UX

Employee experience platforms exist to enable workers to do their best work every day.

Workers can't do that if they're lost in a sea of options and inbox items; they need to be empowered and self-directing.  

We've adopted a small number of design principles to make the Pay Compliment employee experience platform really simple for performance enablement, and for learning.

1. All major functions are 1 click from the landing page.

This means that workers are quickly in the right area of the platform to achieve their outcomes.

2. All minor functions are linked from the context where you'll use them

There are no 'expansion buttons in the platform to open up pop-ups or reveal functionality that's hidden away.

Every feature is surfaced right where it might be used.

For example, a comment on a performance interaction is made directly within the interaction envelope.

Similarly, that's how you add files, and that's how you add learning recommendations.

There's no need to click any buttons to get to minor features. They are all right at your fingertips.

3. Multi-stage functions are wizard-driven

If an outcome requires several steps we guide the user through each step one by one.

We do this to avoid cognitive overload and for progressive validation of the information being supplied.

This is also an important aspect of the design for mobile device access where convoluted data entry is a passion killer.

4. Feeds and reminders, not inboxes and task lists

Interactions drop into a continuous personalised feed of learning and performance experiences, so they don't need to be 'administrated' to acknowledge, file or action which is just extra work.

We use email and TXT notifications and reminders to keep workers on task if there are actions with deadlines (like compliance training and recertifications).

Notifications contain 'hot links' for the action pages they relate to, so the employee is once again 1 click away from achieving an outcome.

5. In the flow of work

Increasingly leaders understand the obstacles to getting workers into the flow of work, so it's understandable to want to keep them there.

Embedding into collaboration tools is important to that.

We've seen the uptake of Microsoft Teams and have a great embedded experience there for both feedback and learning.

Real-time feedback in Microsoft Teams

 

Self-service team/organisation specific micro-learning in Microsoft Teams

 

Today a new customer told us how easy to use the platform is to set up and use, without training, without orientation and without prompting.

That's what we continuously strive for.

We believe an intuitive user experience is a pre-requisite to an engaging employee experience.

And, whilst we think we have done a pretty good job, when it comes from the mouths of our customer, that's the best feedback we could hope for, ever.